The new software technology utilizes real-time operational intelligence improve CX agent efficiency and agent self engagement.
Online PR News – 10-March-2019 – Newton NJ , – FOR IMMEDIATE RELEASE FOR MORE INFORMATION, PLEASE CONTACT:
John Ruby, (973)-300-9345
Breakthrough CX Agent Technology With GCOM
Newton, NJ, March 5th, 2019. GCOM Worldwide has achieved Master Agent status with VisualCue Technologies, an operational intelligence software company with patented visualization technology. The new technology utilizes real time Workforce Engagement Management to improve CX agent efficiency and engagement. It focuses on what agents do and empowers them to improve their skills through customized benchmarks. This means improved production and lower turnover.
Headquartered in Lindon, UT, VisualCue has worked with contact centers, sales teams and logistics companies. Its CueFit performance application has increased agent utilization and performance by up to 25%. Supervisors can run more effective and efficient teams. Centers can do more with less.
John Ruby, President and CEO of GCOM Worldwide stated, "We are very pleased with our new working partnership with VisualCue. Their amazing software has helped companies like Overstock and Orange Lake Resorts see real time performance increases from 5-25% per agent."
Kerry Gilger, CEO of VisualCue said, "GCOM Worldwide has extensive experience and expertise in the call center industry. They'll be able to show call centers how VisualCue's dynamic design helps agents perform in real time to the center's KPIs."
The new working relationship between GCOM and VisualCue will help call center leadership save money and improve performance.
ABOUT GCOM WORLWIDE
GCOM Worldwide is a telecom consulting firm based out of Newton, NJ. It offers customized voice, data and technology solutions from top national and international business providers. For over 30 years they have provided contact centers with savings, value and innovative solutions. The team stays alerted for any breakthroughs or developments in the industry. Our clients can rest assured that they are receiving high-quality service at any given time. Visit www.gcomworldwide.com to learn more.
Please let us know how our team can help. 1(800)-710-8770
John J. Ruby, Pres/CEO Jeff Wesson, Sr. VP