m3 Networks, a leading provider of Managed IT Support services to SMEs recently announced they have achieved ISO 9001:2015 certification as of 1st Feb 2019.
Online PR News – 14-February-2019 – 13 Feb 2019, Perth, Scotland – Achievement of the ISO 9001:2015 standard for quality management by BSI shows m3 Network's commitment to customer satisfaction, service quality and business improvement. m3 Networks have invested significant effort into achieving ISO certification - demonstrating the company's dedication to quality, not just as an IT Support and Managed IT Services provider but as a business in general. Through this accreditation, m3 Networks aims to prove to existing and prospective clients that they are raising the bar in their industry and providing a higher quality of service than the competition.
The certification brings independent verification about the standards to which m3 Networks operates. m3 Networks have always operated professionally and transparently, however ISO accreditation has taken this a step further to demonstrate this commitment to quality by being externally audited and verified. m3 Networks have controls, processes and procedures in place to ensure they deliver the services for which clients pay them for. m3 Networks control that quality, investigate and action non-conformance, monitors and addresses customer feedback. This is the fed back into their management system to ensure they continually improve their service delivery and deliver the value clients have come to expect.
During the accreditation announcement, Mark Lamb, Technical Director at m3 Networks quoted, "We are willing to be audited and determined to elevate ourselves above our competition. We are transparent, we have nothing to hide, and we are very proud of this. I have no doubt that our competitors tell clients they are great, that they are the best, but how can they prove this? We can! Many providers will reference their multiple technical accreditations and badges such as Microsoft, Cisco, CompTIA etc. We have these too of course, but business owners rarely understand what these are or what they really mean. They do however understand the internationally recognised standard that is used by the best companies all around the world that is ISO. We are talking their language, we can relate to their challenges, understand their objectives - that's powerful."
ISO 9001:2015 has aligned the companys focus on continual improvement now more than ever before. Clients should expect more improvements in m3 Networks Managed IT Support and service offerings, service delivery and cost-effectiveness as they strive to continually control the supply chain in their bid to ensure they offer maximum value to clients. They are uniquely motivated with a mission and commitment to help clients with all their IT needs at an affordable price.
About m3 Networks
m3 Networks Limited is an IT Support & Cyber Security company providing expert services to businesses across the UK and Scotland. Their skilled staff have extensive experience in providing IT support to businesses. The company's ethos is quality over quantity, meaning that they aim for 100% customer satisfaction. Their services include IT Support, Cyber Security, Network Cabling, IT Planning and Advice, Backup and Disaster Recovery, Computer Maintenance, Office 365, Microsoft Azure, Desktop Support and Hosted VoIP Telephony.