ConverseNow Unveils the first AI driven self-service platform at Consumer Electronics Show
01/08/2019 provides the first ever self-service platform for complex personalized customer queries using a natural 2-way conversational approach.

Online PR News – 08-January-2019 – LAS VEGAS, NEVADA –

A natural 2-way conversational approach to handle complex customer service queries using the mix of deep language understanding, domain intelligence and unique conversational strategy.


LAS VEGAS, NEVADA, JANUARY 8, 2019, a leading provider of conversational customer service solutions, today unveiled the first ever self-service platform that can handle complex customer queries using natural 2-way conversation approach.

The platform provides a new opportunity for brands to deliver a frictionless, consistent multi-modal customer experience to their customers. It will help them to connect directly with their consumers, build empathy and learn from their product usage experiences over the product lifecycle.

"We believe that with the rise of AI and rapidly growing smart channels such as voice-enabled infrastructure from Google, Amazon, Samsung, and Apple, has paved the way for greater awareness and demand to simplify access to information," said Vinay Shukla, Founder, and CEO of ConverseNow.

He added, "We see 2019 as the beginning of a new era in self-service that empowers customers by delivering multi-modal self-service experiences. We see durable products brands finally reaching beyond the resellers and distributors to truly know their customers and what they want now and in the future." is pioneering the application of artificial intelligence for customer service, at the point of service. The integration of smart screens, IoT, voice, sensors in this category of products clearly shows that we are moving to a connected world and the need of self-service will emerge.

About ConverseNow

ConverseNow.AI is a conversational platform that enables frictionless omnichannel customer service experience throughout product ownership. We aim to dramatically improve customer engagement by providing customer service interactions for durable appliances like dishwashers, laundry machines, microwaves, fridges, TVs, game centers and so forth, directly from home. For more information visit:



If you would like more information about this topic, please call Tom Parish at 512-782-4814, or email