Newsweek partnered with Statista to conduct research from 132,954 American customers to rate various elements of customer service. Lamps USA was awarded.
Online PR News – 20-December-2018 – Watertown, Wisconsin – Newsweek awarded LampsUSA the top rating in America's Best Companies for Customer Service. The award recognizes American businesses that provide a superior level of customer service. LampsUSA ranks number 1 for online lighting retailers.
Newsweek partnered with Statista to conduct an independent survey asking 132,954 American customers to rate various elements of customer service such as; quality of communication, the range of services, customer focus, and accessibility and finally, the likelihood of a customer recommendation.
Newsweek's goal was to highlight how companies and consumers interact, and more importantly, how companies nurture these relationships. LampsUSA is grateful to receive this award, which recognizes the effort we devote to delivering world-class service for our customers every day.
Steve Brielmaier, President of LampsUSA reacted to the award "Since 1999, LampsUSA has focused first on helping customers find lighting they love. We have always known that serving customers is critical for our success. We are humbled by this honor and thankful that our years of improvement have been noticed by American consumers."
"The LampsUSA way is to not only answer every customer question but to truly anticipate customer needs and try to exceed expectations every day. We thank our team for their continued commitment to meeting our customer service standards. We have multiple channels of communication for our customers to reach us, with each monitored by different members of our team. The power of quality customer service is invaluable in setting us apart from our competitors."
Lamps USA is a furniture and lighting e-commerce business. We have been serving customers online since 1999 to expand our reach to customers throughout the United States. Alongside our own range of products under the brand, Home Concept, we provide quality & design conscious lighting solutions from America's best lighting brands.
The timeline of the business sees them initially operate as a traditional bricks and mortar store, to partially online while maintaining physical stores, before adopting an entire e-commerce business model in 2011. The agility of their business model is the key ingredient in ensuring they have remained in business, competitive and continued to grow.
To browse our full range of furniture and lighting, visit lampsusa.com.
Lamps USA CEO & Founder