Memorial Medical Center of West Michigan Improves Efficiency of Physicians, Staff and Consultants Using Clientless Remote Access Technology
05/01/2009

Radiologists, physicians and managers can remotely access hospital systems from anywhere with AnyWare Group's Clientless Remote Access Platform, ROAM.

Online PR News – 01-May-2009 – – Toronto, ON, April 30, 2009 – With doctors spread across 4 rural counties, Memorial Medical Center of West Michigan has implemented AnyWare Group's ROAM (Role Oriented Access Management) as the clientless remote access platform to deliver medical systems and applications, leading to more timely adherence to the hospital’s policies, improved workplace safety, and flexibility in working with consulting specialists.

All hospitals depend on physicians and radiologists to promptly “sign-off” on patient records – but it is challenging to encourage and sustain compliance when physicians are spread out over a wide rural area like Western Michigan. With a clientless remote access, healthcare providers can remotely access internal hospital systems, check patient records and sign-off reports, from home or in a distant office, improving the effectiveness, and lifestyles, of physicians, administrators and IT staff – who might otherwise be forced to stay overtime in the hospital.

Memorial Medical chose ROAM for remote access because the technology is clientless and the deep experience AnyWare Group's engineering staff has in healthcare applications. The expected benefits of a clientless remote access solution were verified when Sue received an email from Lynn S. McCurdy, D.O., a radiologist stating: “I just used ROAM to sign 28 reports (which were not transcribed yet when I left the hospital at 7:30 last night). It worked beautifully; in fact, much more smoothly than when I was editing and signing reports in house (perhaps because both I and the transcriptionist were busily accessing the list). Next time I won't stay late while the weather is deteriorating, knowing I can sign things from the safety of my home.”

As a rural hospital, Memorial Medical utilizes larger urban hospitals for consultations from on-call specialists, especially in emergency situations. Remote access systems that take days to add a new user, or require a high level of technical support for end users, are not well suited for this situation.

“We recently heard from a consulting radiologist from a large urban hospital who had provided a diagnosis for one of our emergency patients,” said Sue Luskin. “He said that consulting to Memorial Medical was such a wonderful experience – that we could set him up with a new temporary user account immediately and, within minutes, he was reviewing images and dictating his diagnosis. He was very impressed with the ease with which ROAM had made records available.”

Prior to introducing ROAM for clientless remote access, Memorial Medical provided access to their HIS through IPsec VPN, which required that IT staff either burn and mail out a CD or visit distant offices and homes to install a client on each of the personal computers belonging to authorized users on the network. This can be very time consuming for IT staff and tends to act as a disincentive to granting remote access to new users.

“We at AnyWare Group are excited to be working with Memorial Medical,” said Robert Lalonde, CEO of AnyWare Group Inc. “By providing authorized physicians, clinicians and managers with a single clientless, secure remote access point to hospital systems and applications, ROAM is helping Memorial Medical improve the work life and efficiency of physicians and staff.”

About Memorial Medical Center of West Michigan

Headquartered in the town of Ludington, Michigan, an area known for its beautiful beaches, spectacular sunsets and numerous parks, Memorial Medical Center of West Michigan serves a community spread out over 4 rural counties, with over 500 employees, including those working in a satellite primary care facility in a neighboring county.

About AnyWare Group

AnyWare Group provides remote access solutions designed to meet the needs of hospitals and healthcare organizations. AnyWare Group's award-winning ROAM Platform enables clientless remote access to all applications from any device (PCs and Macs) without requiring the management of users' computers. Through the ROAM portal, organizations present all relevant applications to authorized users, when and where required.

For more information: http://www.anywaregroup.com

Wayne Chamberlain
AnyWare Group
506-643-6612
wayne.chamberlain@anywaregroup.com
website: http://www.anywaregroup.com