Converged Communications Systems, a leading Chicago based technology management services provider has become an Authorized Agent for SNET Communications, a cloud communications services provider.
Online PR News – 18-February-2011 – – Converged Communication Systems, provides complete telecommunication solutions to meet simple or complex business needs. They specialize in a full range of solutions including traditional, IP, and hybrid telephone systems as well as SIP solutions, unified messaging and fax solutions. In addition, their expertise allows multi-location and remote/home workers to operate more efficiently via VoIP/SIP. Converged Communications’ goals are to provide the best in service and support as well as to anticipate the needs and challenges of their customers, which allows solutions to result in the highest positive impact to business. Their team of professionals will help design, implement, and maintain the solution of choice that best meets business needs. Converged Communications offers nationwide CCS in-house maintenance and support plans and fully managed support solutions. They have achieved a 99% customer retention rate by providing expert support at quick response times that your business can depend on.
According to Steve Melchiore of Converged Communications Systems, “The addition of SNET Communications solutions to our solutions means that we can add another proven application to help meet our clients’ needs. The choices that businesses face today are harder than ever. Businesses have to contend with budgetary constraints and connectivity needs. SNET provides us with a solution that doesn’t require a capital expense and can allow our clients to connect multiple sites together seamlessly."
Alex Fayn, SNET VP, says “Any organization can use our hosted platform to manage calls and distribute them to on premise call centers, enable home agents – regardless of the amount of capital available to invest. Our solution is 100% hosted- there is no capital expense in sets, software or maintenance. Our project managers implement from start to finish.” All Management software is IP based, requiring only an Internet connection. The queue can be monitored from anywhere in the world and it can be monitored by multiple people. Multiple reports can be generated for assessment of performance and measurement of vital metrics – both in real time and historically. Thus managers have the ability to monitor changes in call queues in response to adjustment of call flow. The SNET Hosted Call Center has native integration with SalesForce and SugarCRM. SNET’s interface, gloCOM the Global Communicator, can embed Third-Party CRMs into its interface. This enables the agent with a single screen on the desktop rather than having to go back and forward between applications. “
Converged Communications Systems is the latest addition to the SNET Communications Authorized Partner Network. They are at the forefront of providing innovative and practical solutions to businesses and organizations who seek to enhance their productivity while maintaining a cost effective strategy to navigate current technologies. SNET Communications is a Chicago based cloud communications services provider providing hosted voice over IP solutions. SNET's state of the art data centers provide businesses and organizations with the latest in managed voice over IP services.