Dynamic Interactive Voice Response builder has been specifically developed for enterprises across the globe.
Online PR News – 29-January-2018 – Arlington, TX –
Freeswitch Service launched dynamic multitenant IVR for the banking industry and ushers in a new way that banks let customers carry out self service and reduce workload on employees while assuring greater satisfaction.
Ahmedabad based Freeswitch Service, a dynamic developer of innovative business communication solutions has come up with Dynamic IVR for the banking industry. Speaking on the occasion the company representative said that this is a huge leap forward and it will change the dynamics of the banking industry worldwide.
Interactive voice response, he said, is nothing new but it has been of the passive kind where a caller usually dials a number and gets a recorded response but if he wishes to have some function carried out then he has to get in touch with a live human agent at the other end, which can be done only after the options are exhausted. Freeswitch Service Dynamic IVR solution for the banking industry is a milestone development because it short-circuits this frustrating delay and does more for the caller.
The dynamic IVR development for banks includes the usual features such as multilevel menus, scheduling, recording, time zone support, DID number support, message recording and connectivity to various servers. Where the current custom IVR solution for banking sector differs is in customizing the menu system to suit banking features and the contextual call flow depending on customer inputs. At the same time the IVR solution gathers data about the caller and his location in order to identify him, call up his records and provide prompt responses. Free Switch Service dynamic IVR development is flexible and modular with easy porting to a backend CRM to match customer history. “Freeswitch Service dyanmic IVR changes the way customers feel about IVR since it does away with most of the time consuming delays and frustrations that are so inherent in a static IVR. Dynamic IVR puts through the caller to the appropriate service personnel.”
The dynamic IVR can be customized to include self-service features for the banking industry. Callers do not need to be in a queue but can carry out simple operations with a dynamic IVR for banks. A Dynamic IVR also does away with irritating repetitions inherent to static IVRs that callers hate so much. Dynamic means a more fluid experience and this enhances reputation of the bank besides reducing burden on manpower, saving time and money.
Feeswitch Service, he concluded, leverages the power of ever evolving open source Freeswitch and the company is committed to offering tomorrow’s solutions today for banking and other segments.