The call center holds a key to success for any business while acting as a mediator between a company and the customers.
Online PR News – 24-January-2018 – Texas –
The call center holds a key to success for any business while acting as a mediator between a company and the customers. Technological advancements can help companies to get the most from the call center through customized call center software.
Hodusoft Private Limited, a prominent player among the business communication software providers globally, has announced contact center or call center software. Speaking on this occasion, a spokesman at Hodusoft revealed the objective behind announcing contact center software with these words: “At Hodusoft, we offer comprehensive and contemporary software to the global clientele, which can facilitate them to establish a seamless unified communication network. We’re offering a FreeSWITCH-based call center software that can cater to all the requirements of call centers. Be it inbound, outbound, or international call center, our software HoduCC suits all types. We have maintained the tradition of providing innovative, reliable, and cost-efficient software solution in the domain of business communication while offering HoduCC. We have integrated advanced features in the software to ensure the accomplishment of the customers’ expectations. We wanted to extend enterprise-grade contact center software solution toward small business, and I am happy that through introducing HoduCC, we’ve succeeded in our objective.” He concluded.
Mr. Bharat Lalcheta, CTO at Hodusoft, elaborated key features of HoduCC, the company’s tailored contact center software with these words: “ HoduCC has many advanced features to meet ever-changing communication requirements of call centers irrespective of their size and type. I would like to talk about a few noteworthy features that are highly useful for the call centers. One of them is a predictive dialer that has a functionality to anticipate the time to place the next call. In other words, the predictive dialer can adjust the calling pattern on the basis of a number of agents and average talk time. For example, if there are many agents available and the call is short then the predictive dialer dials the number more frequently, and vice versa. Another useful feature is a skill-based mapping. It facilitates the contact centers to enhance the customer’s engagement level. The skill-based routing enables customers to talk directly with the agents who are expert enough as per the customer’s needs. It makes the communication more meaningful and effective. Apart from these features, we have also integrated features like auto dialer and ACD (Automatic Call Distribution) for streamlining call flows.” He concluded with the words stating a few aspects that make Hodusoft a preferred choice among the corporate sector: “At Hodusoft, we strive for addressing the client’s communication requirements with enterprise-grade software solutions. Our team of innovative and dedicated programmers can also customize the software as per our client’s communication requirements.” He spoke with the confidence and zeal.
Hodusoft Private Limited also offers the best-in-class software solutions in the domains of IP PBX, conferencing, and broadcasting solution. Visit the company’s page to get more insight on the tailored call center software and ask for a demo.