FloorMall makes several customer focused improvements to their website.
Online PR News – 21-January-2011 – – Virginia Beach, VA ( ) January 21, 2011 - Online flooring retailer FloorMall, has placed a greater emphasis on changing the way people shop on their site with customer friendly options. One of the major features the site has implemented has been the added functionality of auto-complete in the search section of their header. This was done to provide customers with faster, more meaningful results. The search algorithm is also more accurate so that if customers aren't sure of the exact name of the product, getting close to it will likely provide the correct result. The search area was made more prominent and customers can enter any term or SKU they're searching for to find the product they have in mind.
In addition to a smarter and more prominent search, FloorMall has also developed a custom quote system. The custom quote system allows FloorMall's customer representatives to provide tailored quotes to customers for all of their flooring items. This allows their customers to get great deals on brand name items like Mohawk Flooring and Somerset Flooring. Once the representative has guided the customer through the process of picking their order, an email is sent to the customer. The email gives them seven days to purchase the selected flooring at the quoted price. FloorMall CEO Marc Henderson had this to say about the updates to the site.
“For us at FloorMall, it's all about empowering our customers. If they're searching for something, we want them to find it as quickly and as easily as possible. And if a customer wants to find a set of Johnson Flooring for their home then not only do we want to give them the best price possible, but also a rock bottom quote that they can use for comparison shopping.”
To see other ways how FloorMall works to save their customers more money than traditional flooring companies visit http://www.floormall.com.